Trust Center
Welcome to the FireHydrant Trust Center
FireHydrant is now part of Freshworks. We are actively working to align FireHydrant's security and compliance programs with Freshworks' broader governance framework.
This portal provides access to information and documentation related to FireHydrant's security, privacy, and compliance practices. Here you can review certifications, third-party attestations, compliance reports, and other materials commonly requested during vendor security and risk assessments.
FireHydrant is committed to protecting customer data and maintaining transparency around our security and compliance posture. As part of the Freshworks family, FireHydrant continues to uphold rigorous security standards while benefiting from the broader governance frameworks and compliance investments that underpin the Freshworks platform.
The resources available in this Trust Center are intended to support your due diligence process and help you better understand the controls and practices that underpin our services.
Documentation in this portal is reviewed periodically and updated as appropriate. If you require additional information or have questions regarding Freshworks’ security or compliance programs, please contact our security team for assistance.
Trust Center Updates
Freshworks update on node.js vulnerabilty
Freshworks is aware of recently reported vulnerabilities affecting Node.js, including high-severity vulnerabilities that may affect applications using vulnerable Node.js versions.
Our teams have assessed the applicability of these vulnerabilities to the Freshworks environment and implemented the necessary fixes across affected production systems. Based on the information currently available, we have not identified any evidence of exploitation or impact to Freshworks systems or customer data.
In addition to remediation, Freshworks maintains multiple layers of security controls to help protect its systems and customer data. These include:
- Web Application Firewalls (WAF): Protections designed to detect and block malicious traffic.
- Cloud Security Controls: Safeguards across our cloud infrastructure to strengthen our security defenses.
- Continuous Monitoring: Ongoing monitoring and alerting to help identify and respond to suspicious activity.
We continue to monitor relevant security developments and assess potential risks to our environment. We will update this notification if new information materially affects our assessment.
For any further questions or concerns, please contact security@freshworks.com.
Freshworks update on PHP vulnerabilities
Freshworks is aware of recently reported vulnerabilities affecting PHP, including vulnerabilities that may pose security risks to applications using affected PHP versions.
Based on our current assessment, Freshworks applications and infrastructure are not affected by these vulnerabilities, and we have found no impact to Freshworks customer data. This assessment considers the applicability of the reported vulnerabilities to our environment, including relevant third-party dependencies.
We continue to monitor relevant security developments and assess potential risks to our environment. We will update this notification if new information materially affects our assessment.
Our commitment to the security of our services and customer data remains our top priority. Thank you for your continued trust in Freshworks.
For any further questions or concerns, please contact security@freshworks.com.