Trust Center
Welcome to the Freshworks Trust Center
This portal provides access to information and documentation related to Freshworks’ security, privacy, and compliance practices. Here you can review certifications, third-party attestations, compliance reports, and other materials commonly requested during vendor security and risk assessments.
Freshworks is committed to protecting customer data and maintaining transparency around our security and compliance posture. The resources available in this Trust Center are intended to support your due diligence process and help you better understand the controls and practices that underpin our services.
Documentation in this portal is reviewed periodically and updated as appropriate. If you require additional information or have questions regarding Freshworks’ security or compliance programs, please contact our security team for assistance.
Freshworks Achieves SOC 1 Type II Attestation
Freshworks has successfully achieved SOC 1 Type II attestation, demonstrating that controls relevant to financial reporting are appropriately designed and have operated effectively over the defined review period (October 1, 2024, to October 31, 2025).
This independent third-party assessment provides assurance that Freshworks maintains robust internal controls that support financial reporting requirements, reflecting our continued focus on operational integrity, compliance, and transparency.
Reporting periods
- Current report period: 01 October 2024 – 31 October 2025 (To address the remaining two months of 2025, we will be issuing a bridge letter to confirm the continued operating effectiveness of controls through year-end. The bridge letter will be issued before the end of January 2026)
- Next report: Covering 01 January 2026 – 30 June 2026; expected to be available in September 2026, subject to completion of the independent audit process
The report is now available in our Trust Centre.
